1. Customised Products
All our name plates are specially customized as per your order details — including name, design, material, size, and finish.
As each piece is made uniquely for you, returns, exchanges, or refunds are not accepted once the order is confirmed and production has started.
2. Replacement Policy
We offer replacements only in the following cases:
The product received is damaged or defective.
The product is different from what was ordered (wrong name, size, design, or color).
To request a replacement:
Inform us within 24–48 hours of delivery.
Share clear photos or videos showing the issue.
Our team will verify and arrange a free replacement as soon as possible.
3. Customer Responsibility
Please review all spelling, size, design, and material details carefully before placing your order.
We will not be liable for errors provided by the customer during order submission.
4. Damaged During Shipping
If your package arrives damaged:
Do not discard the packaging or product.
Share photos of both the outer box and damaged item within 48 hours of delivery.
We will file a courier claim and send a replacement at no additional cost.
5. Order Cancellation
Orders can be cancelled within 1 hour of placing only if production has not begun.
Once manufacturing starts, cancellation is not possible due to the customized nature of the product.
6. Refunds
Refunds are issued only in exceptional cases (such as double payment or cancellation before production).
Approved refunds will be processed to the original payment method within 7–10 business days.
7. Contact Us
For any return or replacement requests, please reach out to us:
📧 Imaginatorsinterio@gmail.com
📞 +91 830 310 8039
Our support team will guide you through the process and ensure your issue is resolved promptly.
Return and refund policy
FAQs
What is your policy?
We offer a flexible return policy.
How to initiate a return?
Contact our support team for assistance.
What items are eligible for return?
Most items in original condition can be returned.
Refunds are processed within 14 days.
Do you offer exchanges?
1. Introduction
Welcome to Imaginators Interio.
By accessing or placing an order through our website, you agree to comply with and be bound by these Terms and Conditions. Please read them carefully before using our services.
2. Products and Services
Imaginators Interio specialises in customised name plates, acrylic signage, LED boards, and design products, crafted to customer specifications (name, material, design, size, and colour).
Product images on our website are for illustrative purposes only. Actual products may vary slightly in colour, finish, or design due to screen settings, lighting, or material differences.
We reserve the right to modify or discontinue any product or service at any time without prior notice.
3. Order Process
Orders are processed only after full payment is received.
Customers must verify all order details, including spelling, font, colour, size, and design, before confirming their order.
Once production has started, no modifications or cancellations can be made.
Imaginators Interio reserves the right to cancel any order in case of incorrect information, non-payment, or unforeseen production issues.
4. Pricing and Payments
All prices listed on our website are in Indian Rupees (INR) and include or exclude applicable taxes as stated.
Prices are subject to change at any time without prior notice.
Payment must be made in full before production begins.
We accept UPI, credit/debit cards, net banking, and other secure online payment methods.
5. Shipping and Delivery
Imaginators Interio provides nationwide shipping through trusted courier partners.
Estimated delivery timelines are provided at the time of order and may vary based on location, product type, and courier delays.
Once shipped, tracking details will be shared via email or SMS.
We are not liable for any delays or damage caused by courier or logistic partners.
6. Returns and Replacements
All our products are custom-made and therefore non-returnable once confirmed.
Replacements are available only in the following cases:
The product is damaged or defective on arrival.
The product received is different from what was ordered (wrong design, name, or size).
Customers must report such issues within 24–48 hours of delivery, with clear photos or videos as proof.
For more details, please refer to our Return & Refund Policy.
7. Cancellations
Orders can be cancelled within 2 hours of placement only if production has not started.
Once production begins, cancellations are not allowed due to the customised nature of our products.
8. Intellectual Property
All content, images, designs, and materials on this website are the intellectual property of Imaginators Interio.
Any reproduction, modification, or redistribution without written consent is strictly prohibited.
9. Limitation of Liability
Imaginators Interio shall not be held responsible for any indirect, incidental, or consequential damages resulting from the use of our products or services.
Our total liability shall not exceed the amount paid by the customer for the order in question.
10. Privacy
Imaginators Interio respects your privacy and ensures that all customer data is handled securely.
Personal information is used only for processing orders, deliveries, and communication.
We do not share or sell your data to third parties.
For more details, please see our Privacy Policy.
11. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of India.
Any disputes shall be subject to the exclusive jurisdiction of the courts in Lucknow, Uttar Pradesh, India.
12. Contact Us
For any inquiries, concerns, or support, please contact us:
📧 imaginatorsinterio@gmail.com
📞 +91 830 310 8039
Terms & Conditions
1. Introduction
At Imaginators Interio, we value your trust and are committed to protecting your privacy.
This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website, make a purchase, or interact with our services.
By using our website, you agree to the terms of this Privacy Policy.
2. Information We Collect
We may collect the following types of information from you:
a. Personal Information:
Name
Email address
Phone number
Billing and shipping address
Payment details (processed securely through trusted gateways)
b. Non-Personal Information:
Browser type and device information
IP address
Pages visited and time spent on the site
Cookies and usage data for improving user experience
3. How We Use Your Information
We use the collected information to:
Process and fulfill your orders
Send order confirmations, invoices, and shipping updates
Respond to your queries or customer service requests
Improve our website, products, and services
Send promotional offers or updates (only if you opt in)
We do not sell, rent, or trade your personal information with third parties for marketing purposes.
4. Data Security
We take appropriate security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.
All transactions are processed through secure payment gateways that use encryption and comply with industry standards.
However, no method of data transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
5. Sharing of Information
Your information may be shared only with:
Trusted service providers (e.g., courier partners, payment processors) for order fulfillment.
Legal authorities, if required by law or to protect our rights.
All third-party partners are required to maintain the confidentiality and security of your data.
6. Cookies Policy
Our website uses cookies to enhance your browsing experience.
Cookies help us:
Remember your preferences and cart items
Improve website functionality and loading speed
Analyze traffic and usage patterns
You can choose to disable cookies in your browser settings, but this may affect some features of our website.
7. Your Rights
You have the right to:
Access and review your personal data
Request correction or deletion of your data (where applicable)
Withdraw consent for marketing communications at any time
To exercise these rights, please contact us at
8. Third-Party Links
Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies separately.
9. Policy Updates
Imaginators Interio may update this Privacy Policy from time to time.
Any changes will be posted on this page with the updated effective date.
We encourage users to review this policy periodically.
10. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us:
📧 imaginatorsinterio@gmail.com
📞 +91 830 310 8039
Privacy Policy
Contact
Get in touch with us anytime.
Address
3, Nishatganj, Mahanagar Lucknow - 226020